The lifespan of our hair products depends on how well they are maintained. With proper care, our hair products can last from several months to over 2-3 years.

Store your wigs and extensions in a cool, dry place -- preferably cleaned and detangled. It’s best to keep them on a wig stand or in a satin bag to maintain their shape and prevent shedding and tangling.

While it is possible to swim with hair extensions or a wig, we recommend minimizing exposure to chlorine and saltwater as they can dry out and damage the hair. Always rinse, condition and air dry your hair extensions thoroughly after water contact.

Processing and shipping times are listed under our Shipping & Processing tab. Please review those details before ordering so you know when to expect your package.

Unfortunately, shipping addresses cannot be updated once an order has been placed.
Our site verifies billing, shipping, and payment information at checkout. For security reasons and to comply with shopify policies, we cannot edit addresses after an order is submitted.

Please make sure your address, apartment/unit number, and ZIP code are entered correctly at checkout.

Cee Zanell Extensions is not responsible for incorrect or incomplete shipping information provided by the customer. If an order is shipped to the wrong address or returned due to inaccurate details, we are not liable for lost or undelivered packages.

Typically, only one discount code or promotion can be applied per order. Please refer to the specific terms and conditions of each promotion for more details.

Cee Zanell Extensions does not offer refunds or exchanges, all sales are final. Even if the hair has not been installed or touched, we will not accept it. Please ensure all order details are correct before purchasing.

If you need to cancel your order, please contact us within 24 hours of purchase. Orders move quickly through our system, cancellations after that timeframe are not guaranteed unless confirmed directly by our team.

All shipments will require a signature upon delivery. We are not responsible for lost or stolen items as well as addresses that are incorrect. Please contact the shipping carrier to file a claim.

Check out our contact page to send us a message. Or refer to our contact info below for a rapid response. However, please allow up to 48 hours for a response, thank you!

Text: 305-205-7688

Email: info@czextensions.com